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Refund Policy

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Overview

At KGM mobile mechanics, we aim to provide high-quality mobile vehicle servicing and repairs. This Refund Policy outlines when refunds may be issued for services booked through our website www.kgmmechanics.co.uk or directly with us.

 

Services provided

As our business provides vehicle servicing and repair work, refunds are generally only issued in certain circumstances due to the nature of the service provided.

 

Refund eligibility 

Refunds may be considered in the following situations:

  • The service paid for was not carried out.

  • The service was cancelled by us and could not be rescheduled.

  • A payment was taken in error or duplicated.

  • A clear fault or issue occurred directly due to the service performed by us.

Any refund requests will be reviewed on a case-by-case basis.

 

Non-refundable situations

Refunds will generally not be provided in the following situations:

  • The issue with the vehicle is unrelated to the service performed.

  • The customer changes their mind after the service has been completed.

  • Additional faults are discovered after the service which were not previously known.

  • Delays caused by parts availability or external suppliers.

 

Cancellations and refunds

If a service appointment is cancelled:

  • More than 24 hours before the appointment: any pre-payment may be refunded or transferred to a new booking.

  • Less than 24 hours before the appointment: a cancellation fee may apply.

  • If we arrive and the service cannot be completed due to customer circumstances, a call-out fee may apply.

 

Refund process

If you believe you are entitled to a refund, please contact us within 7 days of the service with the following information:

  • Your name

  • Booking details

  • Description of the issue

  • Any relevant photos or documentation

We will review the request and respond as soon as possible.

 

Refund method

Where a refund is approved, it will usually be issued using the original payment method where possible.

Please allow up to 5–10 business days for the refund to appear depending on your bank or payment provider.

 

Contact us

If you have any questions about this Refund Policy or wish to request a refund, please contact:

KGM mobile mechanics
Email: kgmmechanics@gmail.com
Phone: 07719139564

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